Exclusion Policy

Self-exclusion helps users take a break from betting. This Exclusion Policy explains how to request restrictions on your 11xplay account.

Exclusion is a protective tool—not a punishment. We encourage anyone who feels at risk to use it early.

Requesting exclusion

Contact support via WhatsApp with your registered username and the exclusion period you want (temporary cool-off or longer self-exclusion).

We may ask for identity confirmation before applying restrictions. Once confirmed, login and betting access can be blocked for the agreed period.

During an exclusion

While excluded, you should not attempt to open new accounts. Creating alternate accounts to bypass exclusion is a serious breach of our Terms.

Pending bets already placed may still settle according to market rules. Withdrawal of available withdrawable balances may remain possible subject to verification and security checks.

Reopening access

Temporary cool-offs end automatically after the chosen period unless you request an extension. Longer self-exclusions may require a formal return request after the minimum period.

We reserve the right to refuse reactivation if we believe it would harm the user or breach responsible gambling standards.

Related safer-play resources

Read Responsible Gambling for budgeting tips and warning signs. Terms and Rules still apply to bets placed before exclusion began.

Product pages such as betting exchange and live casino remain informational during exclusion; you should not attempt to fund or stake until access is restored.

How this page fits the rest of 11xplay.cc

Use this policy together with the product guides for online cricket ID, cricket betting ID, 11xplay login, betting exchange, and live casino.

If anything on a marketing page seems to conflict with this legal text, the legal page controls. Ask WhatsApp support to clarify before you deposit or stake.

Keeping a personal copy of the key rules that affect your play — settlement, disconnection, and exclusion — helps you resolve disputes faster when you contact support with timestamps and reference IDs.